Effective Date: August 2025
Last Updated: August 2025
By accessing or using the website foresthavenhotel.co.uk and staying at our hotel, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms
These Terms and Conditions apply to all users of our website and guests staying at The Forest Haven. By making a reservation or using our services, you agree to these terms.
2. Reservations and Payment
To make a reservation, you must provide accurate and complete information, including payment details. We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Bank Transfers (for long-term stays)
Reservations are confirmed once payment is received. All prices are subject to availability and may change at any time.
3. Cancellation and Modifications
- Standard Rate: You can cancel your reservation up to 48 hours before your scheduled check-in time without incurring a cancellation fee.
- Non-refundable Rate: No refunds are provided for cancellations or modifications to non-refundable rates.
Please contact us directly for any changes or cancellations.
4. Hotel Policies
- Check-in / Check-out: Check-in is available from 3:00 PM. Check-out is by 12:00 PM on the day of departure.
- Pets: Pets are not allowed on the premises.
- Smoking: The hotel is non-smoking. Smoking is permitted only in the designated outdoor areas.
- Noise: We ask all guests to maintain a peaceful environment. Noise disturbances will not be tolerated.
5. Liability
The Forest Haven is not responsible for any loss, damage, or injury sustained during your stay. This includes personal property, accidents, or health-related issues that occur during your visit. Guests are responsible for securing their personal belongings.
6. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of The Forest Haven or their respective owners. Unauthorized use, reproduction, or distribution of this content is prohibited.
7. External Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
8. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the most recent update date.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or services will be resolved in the appropriate courts of the United Kingdom.
10. Contact Us
For any questions or inquiries regarding these Terms and Conditions, please contact us:
The Forest Haven
Woodland Lane, Surrey, GU1 2AA, United Kingdom
Email: contact@foresthavenhotel.co.uk