Effective Date: August 2025
Last Updated: August 2025
At The Forest Haven, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a reservation, or interact with our services.
By using our website or staying at our hotel, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide when making a reservation or contacting us. This includes:
- Personal Details: Name, email address, phone number
- Payment Information: Payment card details for reservations (processed securely)
- Booking Preferences: Room preferences, additional services, and other details related to your stay
- Technical Data: IP addresses, browser type, and pages visited on our website
2. How We Use Your Data
We use your data for the following purposes:
- To process your reservation and provide customer service
- To improve our website, services, and guest experience
- To communicate with you about your reservation, promotions, or inquiries
- To comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and allow us to remember your preferences. You can manage your cookie settings in your browser, but disabling cookies may affect your ability to use some features on our site.
4. Data Security
We use appropriate security measures to protect your personal information from unauthorized access or disclosure. However, no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
As a guest, you have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request the deletion of your personal data (subject to legal requirements)
- Withdraw consent at any time by contacting us
To exercise these rights, please contact us at privacy@foresthavenhotel.co.uk.
6. Third-Party Links
Our website may contain links to external websites. These websites are not operated by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the most recent update date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The Forest Haven
Woodland Lane, Surrey, GU1 2AA, United Kingdom
Email: privacy@foresthavenhotel.co.uk